Public Works

FAQ 

 
 

Frequently Asked Questions

  1. I would like to reserve an area of the park for a family outing. What do I need to do?
     
  2. I have a town tree in front of my house that is dropping branches onto the sidewalk and would like the tree removed.  Can the town take care of this?
     
  3. I have a dead tree in my yard that I would like removed. Will the town cut it down for me?
     
  4. Who maintains Veterans' Cemetery?
     
  5. How long can I leave flowers at Veterans' Cemetery?
     
  6. Who is responsible for planting and maintaining the medians in town?
     
  7. Who can tell me what types of flowers / trees are planted in the medians?
     
  8. Who maintains the athletic fields at the parks and schools throughout town ?
     
  9. Who should be contacted if there is a problem with damaged or broken equipment at one of the playgrounds at a park or school?
     
  10. Who should I call to report a large bee's nest at the playground?
     
  11. Why wasn't my trash picked up this week?
     
  12. Will the town pick up large household or metal items?
     
  13. I raked my leaves to the curb but they have not been picked up yet. When will that be done?
     
  14. When will my street be repaved?
     
  15. The town swept my street early this year and it needs to be swept again. Will the town come back for a second sweeping?
     
  16. Who do I contact to have a pothole filled on my street?   
     
  17. The sidewalk in front of my house is uneven and falling apart.  It fills with water and freezes in the winter.  Is the homeowner responsible for repair?
     
  18. The road in front of my house is flooded and the drain in the street appears to be clogged.  Who should I contact to have this problem corrected?
     
  19. Is my house connected to the sewers?
     
  20. I have water in my basement.  Who do I call for help?
     
  21. There is a hole in the street near the storm drain that appears to be fairly deep.  How do I go about having it repaired?
     
  22. The road in front of my driveway fills with water and causes an icing problem in the winter. What can be done to fix the problem?
     
  23. Plantings on the corner lot of my street are blocking the view of oncoming traffic when trying to turn left out of my street. Can these plantings be removed?
     
  24. Vehicles are speeding up and down my street.  How can they be forced to slow down?
     
  25. My street sign is missing.  How can I get it replaced?
     
  26. The street light in front of my house has been out of quite awhile. When will it be fixed?
     
  27. I plan to do some digging in my yard.  Is there anything special I need to do?
     
  28. I live on Palisado Avenue and my mailbox was damaged by the snowplow.  How do I get it fixed?

1. I would like to reserve an area of the park for a family outing. What do I need to do?

Arrangements for use of town parks can be made by contacting the Recreation Department at 285-1990 or by emailing them at recreation@townofwindsorct.com.

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2. I have a town tree in front of my house that is dropping branches onto the sidewalk and would like the tree cut down.  Can the town take care of this?

Someone from the town must first confirm that the tree is actually in the town right-of way.  If that is the case and the tree is diseased or dead, the town will arrange to have the tree removed as soon as possible and should contact the Public Works Department at 285-1855 or email publicworks@townofwindsorct.com.   If the tree is determined to be on private property, it is the homeowner's responsibility to have the tree removed.  Town employees are not authorized to work on private property.

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3. I have a dead tree in my yard that I would like removed. Will the town cut it down for me?

Town employees are not authorized to work on private property.  It is the homeowner's responsibility to have it removed.  The town may be able to give a list of possible contractors who do that type of work but can not recommend anyone specific.

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4. Who maintains Veterans' Cemetery?

The Town of Windsor maintains Veterans' Cemetery.  If you have any questions or comments regarding the maintenance of this site, please call 285-1884.

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5. How long can I leave flowers at Veterans' Cemetery?

Fresh flowers can be placed on graves at any time but will be removed once they become unsightly.  For more information, go to the Veterans' Cemetery page.

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6. Who is responsible for planting and maintaining the medians in town?

The Windsor Public Works department plants and maintains several traffic medians in Windsor.  These include the medians along Windsor Avenue, Broad Street, Poquonock Avenue, and the Day Hill Road industrial area.  Some residential cul-de-sac islands, initially planted to comply with the subdivision plan, are difficult to maintain due to the department's lack of resources.  Some neighborhoods have taken on the maintenance of these islands with the town providing the materials.  Windsor is currently looking to establish an Adopt A Spot program with the help of volunteers to keep Windsor beautiful.  If you are interested in the Adopt A Spot program, please contact publicworks@townofwindsorct.com

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7. Who can tell me what types of flowers / trees are planted in the medians?

Plantings selected for the medians are provided by the Public Works department and are purchased from local and state nurseries.  Call 285-1855 with specific questions.

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8. Who maintains the athletic fields at the parks and schools throughout town?

Public Works prepares, lines, and maintains all athletic fields for school, league, and club games.

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9. Who should be contacted if there is a problem with damaged or broken equipment at one of the playgrounds at a park or school?

Report all damaged playground equipment to the Public Works Department for repair or replacement at 285-1855.

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10. Who should I call to report a large bees nest at the playground?

Contact the Public Works Department at 285-1855 or publicworks@townofwindsorct.com who will then spray and remove (if possible) the bee's nest.  This work will be done as soon as possible, but preferably early in the morning before the bees are out.

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11. Why wasn't my trash picked up this week?

The Town of Windsor does not pick up household trash. Contact the company you have contracted with, or Windsor Sanitation, if you live in the Center or Wilson fire district.  They can be reached at 688.3955.

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12. Will the town pick up large household or metal items?

The town does not pick up household or metal items.  Please contact your refuse hauler or the town landfill at 285-1833 regarding disposition of these items.

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13. I raked my leaves to the curb but they have not been picked up yet.  When will that be done?

The town no longer vacuums loose leaves left on the side of the street.  The town does pay a contractor to pick up leaves in brown paper bags or labeled barrels during a set period of time in the fall.  Details can be obtained by calling the landfill at 285-1833.

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14. When will my street be repaved?

Repaving streets is done in accordance with the town's Capital Improvement Program.  A review of street conditions is done annually and road repair is scheduled based on various criteria and available funding.  A list of streets to be paved is published during the paving season on the Town's home page.  Please call 285-1855 for more information.

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15. The town swept my street early this year and it needs to be swept again.  Will the town come back for a second sweeping?

If time permits, once the entire town has been swept, a second sweep may be made in some areas that were swept early in the season and/or if weather conditions prohibited the street from being swept adequately.    That work would be at the discretion of the supervisor.  

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16. Who do I contact to have a pothole filled on my street?

If the pothole is on a town road, notify the Windsor Public Works Department by calling 285-1855 or emailing publicworks@townofwindsorct.com.  Potholes on state roads are the responsibility of the Connecticut Department of Transportation who can be reached at 688-4848.  Potholes on private roads or on private property are the responsibility of the property owner.

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17. The sidewalk in front of my house is uneven and falling apart.  It fills with water and freezes in the winter. Is the homeowner responsible for repair?

Windsor has a sidewalk repair and replacement program.  Contact the Engineering Department at 285-1861 to report any problems.  An inspector will review the problem and schedule any necessary repair work with a contractor.

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18. The road in front of my house is flooded and the drain in the street appears to be clogged.  Who should I contact to have this problem corrected?

Problems with street drainage on town roads should be reported to Public Works at 285-1855.  Someone will assess the problem and determine what needs to be done to solve the problem, whether it be a cleaning or repair work.

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19. Is my house connected to sewers?

Sanitary sewers are maintained by The Metropolitan District Commission in Hartford.  The Health Department will have a record of sewer connection; however, any specific questions relating to hookup, or problems with sanitary sewers should be directed to The Metropolitan District Commission at 278-7850.

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20. I have water in my basement.  Who do I call for help?

Water in the basement could be an indication of a blocked cellar drain.  A private contractor, such as Roto-Rooter, should first check and clean the drain, if necessary.  If the problem still persists, contact Public Works at 285-1855, who will check to see if there is blockage in the street.

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21. There is a hole in the street near the storm drain that appears to be fairly deep.  How do I go about having it repaired?

Please report any depression or hole in the street or town right-of-way to Public Works.  Someone will check the problem and determine what action is necessary to correct the problem.  A hole near a storm drain can be an indication of a larger drainage problem.

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22. The road in front of my driveway fills with water and causes an icing problem in the winter.  What can be done to fix the problem?

Contact Public Works at 285-1855 and someone will look at the problem to determine what needs to be done to correct the situation and schedule any necessary work.

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23. Plantings on the corner lot of my street are blocking the view of oncoming traffic when trying to turn left out of my street.  Can these plantings be removed?

Contact Public Works at 285-1855 and staff will then assess the problem.  If the plantings were installed by the property owner, they will be contacted regarding any necessary removal or trimming.

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24. Vehicles are speeding up and down my street.  How can they be forced to slow down?

First, contact the Police Department at 688-5273 to report the problem and see if there is anything they can do.  You may also want to contact the town's Legal Traffic Authority, Wayne Radke at 285-1855  for suggestions and assistance.

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25. My street sign is missing.  How can I get it replaced?

Most missing street signs are the result of being stolen or damaged as a result of an accident.  Please report the missing sign to Public Works as soon as it is noticed.  Arrangements will be made to replace the sign as soon as possible.  Keep in mind that this work is contracted out, so it could take up to a month to receive and install the replacement.

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26. The street light in front of my house has been out for quite awhile.  When will it be fixed?

Most street lights in Windsor are owned and maintained by the Connecticut Light and Power Company.  However, the Town of Windsor does own and maintain decorative metal street lights in some subdivisions as well as the lights on Day Hill Road.  If there is a problem with a light, contact Public Works at 285-1855 and we will either report the situation to CL&P, if it is their light, or arrange to have the light repaired by a contractor, if it is a town light. 

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27. I plan to do some digging in my yard.  Is there anything special I need to do?

If digging in your yard, you need to report this work to Call Before You Dig at 1-800-922-4455 prior to the start of any work.  If a contractor has been hired to do the work, it is the contractor's responsibility to notify Call Before You Dig so the utilities can be identified and marked out to avoid any injuries or interruption in utility service.

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28. I live on Palisado Avenue and my mailbox was damaged by the snowplow How do I get it fixed?

Since Palisado Avenue (Rt. 159) is a state-owned and maintained road, contact the Department of Transportation maintenance garage on Bloomfield Avenue with your repair request.  Their number is 688-4848.

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