Complaints and Commendations
The Windsor Police Department is committed to providing high quality police services to the community. In order to be responsive to community needs, it is necessary to have citizen input. Your constructive comments about our service, good or bad, will help us to improve and to achieve our goals.
Commending Exceptional Performance
The best way to commend the actions of a police employee is to write a brief letter or e-mail, firstname.lastname@example.org, describing the incident and the actions you think were exceptional. Information such as the date, time and location will help identify the employee if you don’t know his or her name. You may also speak directly with an employee’s supervisor and make a verbal commendation, (860) 688-5273.
Commendations are usually placed in the employee’s personnel file and posted on the department bulletin board to be read by all employees. Although our employees don’t expect to be thanked for everything they do, recognition of exceptional service is always appreciated. This kind of feedback helps us to know if we’re doing a good job.
Making a Complaint
The Windsor Police Department maintains a uniform policy to accept, process, investigate, and resolve complaints from members of the public relating to alleged misconduct or malfeasance committed by our employees. Complaints will be accepted in writing, verbally, in person, by mail, telephone (TDD), facsimile, electronically, or by any other means, any time of the day or night. Anonymous and third party complaints will be accepted.
Captain Andrew Power oversees the Internal Investigations function of the police department and can be reached Monday-Friday, 7:30 a.m. – 3:30 p.m. at (860) 688-5273. If he is not available, any on-duty supervisor will take your complaint. Civilian Complaint statistics and the Internal Investigations/Citizen Complaints policy are available at the police department. Civilian Complaint forms are available on line, at the Windsor Town Hall at 275 Broad Street, Windsor Center Library at 323 Broad Street and at the Windsor Police Department, 340 Bloomfield Ave, Windsor, CT 06095.
It has been our experience that many complaints involve a misunderstanding of police policy or procedure and are often resolved by speaking with supervisory personnel. While we encourage you to consider this avenue, we understand that some complaints do require a full inquiry. During this process you will be kept informed of the progress of the inquiry and may be asked for additional information. You will also be advised when the investigation is completed.
Our department’s Citizen Complaint Policy is available using this link: Citizen_Complaint_Policy.pdf
Complaint forms are available in both English and Spanish.
For English Version: Windsor Police Civilian Complaint Report
For Spanish Version: Windsor Departamento de Policias – Ciudadano Formulario de Queja
*if for some reason these links are unavailble, additional links are provided below*