Text to 911 – Call if you can, Text if you can’t
On Thursday August 23, 2018 Governor Malloy announced that each and every 911 call center in the state was now capable of receiving and responding to emergency texts made to 911. Although it is always better to call 911, Text-to-911 allows those in need of emergency services to use their handheld device to contact a 911 call center when it is either unsafe or they are unable to place a voice call.
Text-to-911 is specifically intended for those with a speech or hearing impairment. But it is also for use when placing a voice call would be unsafe or impractical, such as in a domestic violence situation or a home invasion.
To use Text-to-911, enter the numbers “911” in the “to” or “recipient” field on a handheld device that has texting service. Type a brief message that includes the location of the emergency and what services are needed and send the message as you would any other text from the device. The 911 call center will respond by text.
Connecticut is one of the first states in the country to have statewide Text-to-911 capability. It is expected that this service will provide a valuable voice to those who might otherwise not be able to request the emergency response they need. The state provides additional information at www.Text911CT.org.